Annual Enrollment
Our company has gotten to a period called "Annual Enrollment". We handle the enrollment process for employee benefits for a number of clients. For the client that I work with, there are many changes. For example, all of the medical plans are being changed, the dental, the vision, group life insurance, and others.
People are currently enrolled in a 2009 plan. When Jan 1 comes around we have to "map" them to a new plan so that they do not lose coverage, AND allow them to select what they want as well. This means that all the new plans and maps need to be set up way ahead of Jan 1. Along with all the plan changes are rate changes. And rates are sometimes based on geographic location and smoker/nonsmoker status. The list of details goes on and on.
There are 3 of us working on this client setup. We have been working like dogs to meet a Friday morning deadline for some stuff. I have been putting in 12 hour days setting up and debugging a number of things. If all goes well I will have my piece done late today. Unless I fall over first.
Since I am still new to the company, this is the first time that I am going through AE. Next year I will have experienced it and will have a lot more knowledge. Hopefully the client won't change so much next year.
I hope to be able to eat and sleep better this weekend.
posted by Tim B. @ 7:31 AM
3 comments
3 Comments:
I was wondering why I hadn't heard from you, I should have known you were busy, busy busy. I too hope you eat and sleep better this week-end.
When I worked at FCI we would do a similar change every two years - always looking for a less expensive contract. The better job that you do now, the fewer the headaches for supervisors and managers later. Yet, no matter how good a job you do there will still be people who claim not to understand it; some that will always say "I don't know why we had to change, I was satisfied with what I had before"; or, how come you do not have this provision which I would like?
I hope the measure of your success with this program is not the satisfaction of the affected employees. You will indeed be blessed if your supervision uses a different criterion for your success.
Your measure of success should only be the satisfaction of your client. It is your clients responsibility for the satisfaction of their employees not yours.
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