Friday, December 11, 2009

Ou sont les serviettes de table?

OK, enough of that.

Is it the same for you? Whenever I go to McDonalds they do not just give me napkins anymore. I’m pretty sure that some accountant did some number crunching and decided that a lot of money was just thrown away by either giving away too many napkins, or people taking more than they need. So I imagine that employees have been told “Only give napkins if the customer specifically asks for them.”

One problem could be those people who take extra napkins just to have in the car or the office. Guilty! However, I don’t throw them away unused. And now, when I am not just given napkins I want to take even more for “just in case.” Did the accountants think about that?


At 11:53 AM, December 12, 2009, Blogger Sean M. said...

When I go to eat somewhere, I am usually eating in the restaurant. They don't usually regulate how many napkins you take when you eat in-store. Like you, I usually take an extra napkin or two for the car; since I only use one napkin with my meal (I am not a messy eater, you see!), that only amounts to 2 or 3 napkins.

One place that DOES regulate napkins to people eating in-store: Subway. They keep their napkins behind the counter. They actually have a sign on their cash register (which I snoopingly read) that tells the cashier how many napkins to give with each particular item. For example, only one napkins with a 6" sandwich, but two for the 12" sandwich.

While I'm sure it saves money to not give out as many serviettes, only taking one or two extra shouldn't make a big deal. However, I have seen those people that take a whole handful and that should be discouraged since it is a wasteful behavior.

At 12:06 AM, December 13, 2009, Blogger Marcel said...

Bernie's business was printing place mats and napkins, he did well when an establishment used more napkins. The name or logo of the place was on the napkin and it was considered good advertising if someone walked away with a napkin, it was cheaper than providing a book of matches.

How different it is in fast food places. No logo, yet, you are never reprimanded if you take more. (Think about it, did you ever hear a store employee say: "Hey, you are taking too many.") Most people are self regulating, they will not take more than they need. An employee's time is more valuable than a small amount of napkins. Yes some people do take more and some even throw them away. Others take them for use elsewhere. For the most part it is a cost of doing business.

If it becomes too costly it is possible to acquire dispensors that serve as a partial control. For example: Krystals has a dispensor that allows only one napkin to come out at a time. They must be snatched individually, no bulk removal is possible.

I recall seeing an elderly couple taking a large wad of napkins home every day they went to McDonald's. The manager knew it but never said anything. There will always be someone that abuses a convienence. The major concern of a manager is not napkins but employee theft.

At 1:12 AM, December 15, 2009, Anonymous Anonymous said...

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At 7:28 PM, December 17, 2009, Blogger Marcel said...

How did the previous guy get on your Blog?


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